我的電話或電郵已有人使用

I already had an account before, but I have a new phone number or email

We understand how frustrating it can be when you already have an account, but cannot use your new phone number or email. Your account info can be updated through the Uber App or website. Instructions are available here, If you need further assistance related to your personal ‌data, click here.

I can’t update my phone number or email

If you are receiving an error message stating that your phone number is already in use, you may have already registered for an Uber account. Users are only able to create one Uber account for both Rides and Uber Eats. If you need further assistance with your account, follow the instructions available here.

I can’t register myself as a Rider at Uber

If you’ve never signed up for Uber or Uber Eats before and are not able to create or update your account, please fill out the form below so that we may better assist you. This information is requested to ensure the security of your account:

  • 如果是,請向我們提供你的 Uber 帳戶資料。為確保你的帳戶安全,請提供這項資料:

  • 系統會自動發出確認身份用的訊息。請打開訊息然後選擇「確認電郵地址」,系統會將你轉駁至我們的團隊成員。 訊息傳送位置: