If someone else took the trip you requested but you were charged for the trip, you can let us know on this page.
Before contacting us, it's a good idea to check with friends or family members who have access to your Uber account or the payment method.
If you believe you were incorrectly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look into it.