In the event of an emergency, dial 911.
In the event of a non-emergency, contact 24/7 support by using the phone number provided in your day-of-trip email (Subject: “Your trip starts soon”).
Note: this number is for on-trip support issues only.
Check your inbox. Important information about your trip is emailed to you approximately 24 hours before your departure. If you’re traveling with a large group (greater than 10 people), plan for 5-10 minutes for your group to board the vehicle.
Uber Charter trips currently in progress must follow the details communicated at the time of booking.
Uber Charter doesn’t offer in-app tipping. Tipping is optional. Please plan to bring cash if you intend to tip your driver. 10-20% of your trip’s total price is a commonly accepted industry standard.