Can't go online

(More options to contact an agent below)

If you’re unable to go online, the best place to get more information is the home screen of your app. After attempting to go online, tap the blocker at the bottom of your screen for more information on why your account is blocked and any actions you can take to unblock the account.

If you’re still unable to go online, you can try these common reasons or contact us below:

Account limitations

You may not be able to go online if:

• You’re in a different city from the one you chose when signing up
• You exceeded the driving time limit (US and Canada only)

Changes to your account status

Check your email (including spam folder) for “A Message From Uber” and the Inbox section of your app for any communications from Uber about why you’re unable to go online. Common reasons include:

• Your documents expired, need to be re-uploaded, or are pending
• Your account is on hold

Using an old app version or device operating system

Try to uninstall and reinstall the app.

• iOS users
• Android users

Network connectivity

It’s possible that you’re in an area with limited or unavailable cellular network coverage. Try heading to a different location with better coverage.

If you’re still having issues after checking the points above, please fill out the fields below and we’ll be in touch to help.

For live agent support, please click here for help.