Received extra money

Uber enables users to pay for their trips in cash. Sometimes they may not have the exact amount in cash for the trip and may need some exchange.

If the user gives you a higher amount than the final fare, you can offer the exchange in one of the following two ways:

AS UBER CREDITS - THROUGH THE AUTOMATIC EXCHANGE TOOL

If the User agrees to have their change reflected as Uber credits in the app:

  1. Tap “OTHER AMOUNT” in the “How much cash did you receive?” section.
  2. Enter the total amount that you received in cash.
  3. The system will automatically return the difference as credits in the User’s app and adjust it without affecting your earnings.

IN CASH

We recommend carrying exchanged cash with you while you’re driving with the app.

If you had any problem related to an overpayment in your trip, please send us the requested information below and we will assist you with your request.

If you have already reported the situation through the app before you completed the trip, please verify the adjusted fare directly on the trip receipt. This will not affect your Earnings.

You don’t need to contact us again for the same problem, we know how important it is to receive a solution, and if it is necessary, we will contact you as soon as possible.

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