Protect your Uber Eats Manager Account from phishing attempts

Uber Eats urges merchants to stay vigilant and be aware of phishing emails and persistent fraudulent calls from scammers posing as Uber Eats Support agents.

Scammers may offer pricing concessions, free tablets, or other incentives to obtain your personal information.

They may ask for your password or one time passcode (OTP) - a 4 digit code sent to you via email or SMS.

Never share this code or your password with anyone. Uber will never ask you for this.

They may also ask for sensitive documents (proof of ownership documents or food permits) through email addresses that resemble Uber’s. Do not share any sensitive information with anyone unless it is from an @uber.com email domain, or else you account may be at risk.

How to protect yourself

1. Please be aware that Uber Eats employees will never ask you for an OTP over the phone or email.
   • If you received an unfamiliar OTP email request, it is very likely that an unauthorized person is trying to log into your Uber Eats Manager account.
   • Never share your OTP with anyone claiming to be an Uber employee — providing this code could give a scammer access to your account.
2. Please review any emails that appear to be from Uber and confirm they are coming from an @uber.com domain, especially if the email is asking for sensitive information (e.g. business licenses and documentation).
   • Some scammers have used fraudulent domains like john.uber.com@gmail.com to deceive users into thinking the email is coming from a real @uber.com domain.
3. Ensure that you have added your store’s bank account information to Uber Eats Manager as soon as you join our platform.
4. Confirm that all Uber Eats Manager users, especially Admins and Managers, are associated with your store. It is important to keep your email and phone number up-to-date, as we may contact you to verify bank account updates.
   • Go to accounts.uber.com —> Personal Information to update your contact information.
5. Promptly review your bank account pursuant to each periodic payout to ensure you have received payment from Uber Eats.
6. Ensure you are enrolled in a Passkey, which enables you to access your Uber account using your device’s built-in authentication methods, such as fingerprint, Face ID, device password, or PIN — offering an additional layer of security and a simplified login process. You can set this up in Uber Eats Manager.

What to do if you suspect fraudulent activity

If you notice suspicious activity in your UEM account, such as unauthorized users or fraudulent banking information or you haven’t received payment from Uber Eats, report it immediately to your Uber Account Manager or to Uber Support by emailing merchants@uber.com.

We also suggest that you promptly reset your email password to avoid fraudsters accessing your emails.