Basic Card Members on a Consumer Platinum or Centurion account and Additional Centurion Members are eligible for $15 Uber Cash each month plus an additional $20 Uber Cash in December, and Signature Support for Amex, a premium level of phone customer service including 24/7 access to live customer support agents (“Amex Benefit”). To receive the Amex Benefit, you must have downloaded the latest version of the Uber, Uber Eats and/or Postmates apps and added your eligible Platinum Card or Centurion Card as a payment method in your Uber account. It may take up to 48 hours for the Amex Benefit to become available in your Uber account after your eligible Card has been added to your account. To redeem the Uber Cash received through the Amex Benefit, you must select an American Express Card as the payment method for your transaction and have Uber Cash toggled on. The Amex Benefit may only be used in the United States.
To be eligible for the Amex Benefit, your Card Account must not be canceled or past due. American Express reserves the right to suspend your eligibility for the Amex Benefit if we suspect any violation or abuse. Cards added to your Uber account through a third party or electronic wallet such as Apple Pay or PayPal will not be eligible to receive the Amex Benefit. An eligible Platinum Card or Centurion Card can only receive the Amex Benefit on one Uber account. If the same Card is added to multiple Uber accounts, only the first Uber account to which the Card is added will receive the Amex Benefit. The Uber Cash received through the Amex Benefit is found within your Uber Cash balance. If you do not see this Uber Cash in your Uber Cash balance within 48 hours from the time you enroll, call the number on the back of your Card for assistance.
To continue to receive the Amex Benefit, the details for your eligible Card must be kept up-to-date in your Uber account and your Uber, Uber Eats and/or Postmates app versions must be kept up-to-date. If your American Express Card details change, you will need to update your Card details in your Uber payment profile before the end of the current month to ensure you remain enrolled in the Amex Benefit, otherwise you may need to re-enroll to continue to receive your Amex benefit. The Uber App, and all other Uber products and services, including but not limited to Signature Support for Amex and Uber Cash, are governed by Uber’s terms and conditions. Any information you provide to Uber will be subject to Uber’s Privacy Notice available at https://www.uber.com/us/en/privacy-notice-riders-order-recipients/ and Uber’s Terms of Use available at https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en.
In order to use the Uber Cash received through the Amex Benefit, Uber Cash must be toggled on and an American Express Card must be selected as the payment method for your transaction.
The Amex Benefit may be applied to any services to which Uber permits Uber Cash to be applied. If your Uber Cash balance does not satisfy the cost of your ride or order, the Amex Card selected for the transaction will be charged for the difference.
The Amex Benefit will not apply to previous Uber transactions and cannot be used when paying with a family profile. Uber will apply Uber Cash received through the Amex Benefit at the point of sale and it will be displayed on your receipt.
Uber Cash received through the Amex Benefit expires at 11:59 PM Hawaii Standard Time on the last day of each calendar month. Unused balance in Uber Cash from your Amex Benefit will not carry over to the following month. Uber Cash received through the Amex Benefit will be applied for the month in which the transaction is completed. If a transaction is eligible for another promotion that you have added to your Uber account, the promotion will be applied before your Amex Benefit. Certain other types of balances in Uber Cash may be applied to the cost of your ride or order prior to your Amex Benefit in Uber Cash.
Signature Support for Amex can be accessed in the Account section of the Uber, Uber Eats, or Postmates apps via the Partner Rewards or Help pages.
American Express will share with Uber certain Card information, including Card type, for the purposes of benefit fulfillment and joint marketing campaigns (for example, exclusive Card Member offers). If you do not see the Uber Cash portion of the Amex Benefit in your Uber Cash balance by 5:00 PM Hawaii Standard Time on the first day of each calendar month, call the number on the back of your Card for assistance.
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