Currently Uber in Japan, offers upfront price only for the following products: Kyoto Black.
An upfront price is the price quoted and displayed before you book a ride (instead of a price range). Upfront prices are calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using Uber at that moment.
*However, you may be charged a different amount than your upfront price for the following reasons.
CHANGE IN DESTINATION OR PICKUP POINT
If you change your pickup point or destination after you request the trip, your price may be charged based on the time and distance of the actual trip.
ADD A STOP
If you add stop(s) after request your trip, your price will be recalculated based on actual time of the trip/distance then charged. Further, when you set additional destinations, please do so from your app.
CHANGE IN ROUTE
If your driver does not follow the estimated route and takes a detour, your price may change to account for the extra distance driven.
*If you believe this price change happened unfairly, please let us know by going to Uber App Help; "I would like a refund" > "My driver took a poor route" and then select the appropriate reason.
HEAVY TRAFFIC
Heavy traffic may cause your trip to take longer than expected and to compensate your driver for the additional time, your price may change.
WAIT TIME CHARGES
If your driver reaches your pickup location and waits for you for more than 5 minutes, you may be charged a wait time charge which gets added to your price.
LONG DISTANCE TRIPS
If you request a long distance trip, a price range may be displayed instead of an upfront price.
If you experience issues with an upfront price other than those described above, please select the affected trip, contact us using the form below, and provide details on the issue.