Before making any payment to the Driver, remember to check the payment method selected in your app. If you choose to pay with a digital payment method, credit card, PayPal, Uber Cash or Mercado Pago (only for Argentina, Chile and Uruguay), it will be paid directly in the app.
So if you choose a digital payment method when you request the trip, but end up paying in cash, you probably paid twice for the same trip.
Remember: if the amount paid to the Driver was a tip, we cannot refund it, as it is a voluntary amount that you can give and the Driver can accept it.
If you want to check the possibility of an adjustment, please fill in the form below. Remember that we can’t always adjust trips in these situations.
You don’t need to contact us again for this issue, we know how important it is to receive a solution and we will get back to you as soon as possible.