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If you think someone used your Uber account without authorization or you noticed any suspicious activity, see the details below.

Suspicious activities may include:

- Calls or text messages from Drivers about the pick-up location without you having requested a trip.
- Registration changes made by another person.
- Changes in the payment profile made by another person.
- Changes in your password or email connected to your account without your authorization.
- Unrecognized charges in one of your payment methods.

It is important that, when you notice something suspicious on your account, please change your password. To do this, access the following link and follow the instructions on the screen.

If you are unable to access your account to complete the password change, please access this link:

If you noticed a charge you do not recognize, complete the form on this page: