Depending on the type of Uber Health or Central ride you arrange, your guest may receive multiple text messages. See the type of messages for each ride option and the information they include below.
By accepting the trip, the rider agrees to Uber’s Terms of Use.
By default, riders will receive text messages in the language your browser is set to. If you edit the language when arranging a ride, that language will be the new default for rider texts.
Sent as soon as you schedule the ride, it informs the rider:
The rider will also receive either:
The driver and vehicle information won’t be available when setting up the ride because the ride isn’t matched to a driver until just before the trip.
Reminds the rider at 6pm local time the day before and, if applicable, 3pm the day of, that you’ve arranged a ride for them. The message also gives instructions on how to redeem the ride when they’re ready and tells the rider when the trip request link will expire.
Notifies the rider that their ride has been redeemed and that they’ll soon receive a text with the driver’s first name, vehicle description, license plate, and estimated arrival time.
Informs the rider of the driver’s first name, vehicle information, license plate, estimated arrival time, and contact information. The text also includes a link to track the driver in real time.
Notifies the rider that the driver is arriving, and lets them know how to get help if they need it.
Informs the rider that their upcoming ride has been canceled, and directs them to contact your company to reschedule.