This help article applies to Delivery Persons in Canada only
We understand that flexibility is important for you, and that includes deciding when to work and what trips you want to take, which is why now you can nominate someone to deliver on your behalf.
HOW DELEGATING WORKS The person who delivers on your behalf is called your ‘delegate.’ Your delegate must first have an active delivery person account with Uber Eats. They can be someone who already delivers with the Uber Eats app, or someone who’s interested in getting started.
If they’re new to Uber Eats, they’ll need to sign up and undergo the standard process to create an active delivery person account. (Don’t forget about your referral code, which you can find more info about below.
Once they’re activated, your delegate can complete deliveries on your behalf at any time using your account, subject to any restrictions or conditions you choose to implement.
LET US KNOW ABOUT EACH DELEGATE If you wish to assign a delegate, you’ll need to tell us beforehand by using the nomination process. This is an important step because unauthorised account sharing is against the Community Guidelines and can lead to confusion for customers, restaurants, and Uber. Unauthorized logins can trigger processes to lock and protect your account from unauthorized access – for example, we might think someone stole your account password. You can let us know you’ve nominated an authorized delegate by using the link below.
If your’re going to assign multiple delegates, you’ll have to let us know about each person you ask to perform deliveries on your behalf.
IT’S ALL ABOUT TRUST You’ll be responsible for your delegate, so if your delegate breaches the Community Guidelines or your agreement with Uber, you could lose access to your account.
ARRANGEMENTS WITH YOUR DELEGATE
The arrangements you make with your delegate are up to you. However, it's important that your delegate is treated in accordance with the law. In particular, this means they: (1) should be paid for their work, and (2) should not be required to perform forced or compulsory labour.
PAYMENT TERMS
It's your responsibility to decide the payment terms between you and your delegate. The payment for services provided on your Uber Eats account will be made to your bank account using the normal payment method and you are responsible for paying your delegate. Please keep in mind that your delegate will be able to see the payment for each delivery in your account, regardless of whether that delivery was made by you or any of your delegates.
Please note your tax position may be impacted as a result of this delegation arrangement. You should contact your tax advisor for any advice specific to your circumstances.
ARRANGEMENTS WITH YOUR DELEGATE The arrangements you make with your delegate are up to you. However, it’s important that your delegate is treated in accordance with the law. In particular, this means they: (1) should be paid for their work, and (2) should not be required to perform forced or compulsory labour.
PAYMENT TERMS It’s your responsibility to decide the payment terms between you and your delegate. The payment for services provided on your Uber Eats account will be made to your bank account using the normal payment method and you are responsible for paying your delegate. Please keep in mind that your delegate will be able to see the payment for each delivery in your account, regardless of whether that delivery was made by you or any of your delegates.
Please note your tax position may be impacted as a result of this delegation arrangement. You should contact your tax advisor for any advice specific to your circumstances.
HOW TO NOMINATE A DELEGATE
To nominate a delegate, follow these steps:
1. Follow the 'Opt in to delegation' prompt within the Help section of your driver app.
2. Select 'I wish to opt into delegation'.
3. Wait for a confirmation email (up to one business day).
4. You will see the Delegation Addendum on the app. Please read this document carefully, and if you agree with the terms select 'Yes, I Agree'.
5. Once we've confirmed your eligibility, you'll be provided access to the delegation portal via email where you'll provide the following details:
After obtaining their consent, enter your delegate's full name, email address and phone number. If your delegate already delivers with Uber Eats, use the same email address and phone number associated with their delivery person account.
If your delegate already delivers with Uber Eats, they'll receive an email invitation. If they're interested, they'll reach out to you asking for your account details.
If your delegate has never delivered using the Uber Eats app, they'll need to create an Uber Eats delivery person account. You can ask your delegate to sign up with the Uber Eats app or using this link.
Once your delegate has completed their sign up and is active, you'll be able to delegate work to them if and when you choose. Keep in mind that it may take up to two weeks for their account to activate.
Going forward, you and any delegate who uses your account will need to verify themselves whenever using the app. We'll send out a verification link after you've successfully opted in.
To remove delegates, please use the delegation portal (referenced in step 5) to let us know.
HOW TO NOMINATE A DELEGATE To nominate a delegate, follow these steps:
After obtaining their consent, enter your delegate’s full name, email address and phone number. If your delegate already delivers with Uber Eats, use the same email address and phone number associated with their delivery person account.
If your delegate already delivers with Uber Eats, they’ll receive an email invitation. If they’re interested, they’ll reach out to you asking for your account details.
If your delegate has never delivered using the Uber Eats app, they’ll need to create an Uber Eats delivery person account. You can ask your delegate to sign up with the Uber Eats app or using this link. Once your delegate has completed their sign up and is active, you’ll be able to delegate work to them if and when you choose. Keep in mind that it may take up to two weeks for their account to activate.
Going forward, you and any delegate who uses your account will need to verify themselves whenever using the app. We’ll send out a verification link after you’ve successfully opted in.
To remove delegates, please use the delegation portal (referenced in step 5) to let us know.