Uber Connect is an option that allows you to request a driver to help you transport your package(s) to the person waiting at the designated drop-off location.
For packages delivered by vehicle, you can send small or medium packages that:
For packages delivered by bike or scooter, you can send small or medium packages that:
If your package contains a prohibited item or doesn’t follow the restrictions above, the driver may cancel your request.
Note: You can send more than one package at one time. This feature is at the bottom of the requested trip card and there is also an activity hub that will display all active trips for one user. You may see the option to batch your package delivery with other packages along the same route for a lower fare.
Note: The package recipient should be available to meet the driver at the door or curbside depending on the pickup/delivery method selected. If you need to ask the driver to leave the package at the recipient’s door, you must include those instructions as part of the special delivery instructions or in a message to the driver within the app.
If your package was damaged during delivery and you would like to seek a refund of the delivery cost, you must submit a photo and description of the damage within three business days following the delivery date.
Uber does not maintain insurance for packages. Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.
We recommend that you notify the recipient of the delivery so they can meet the driver at the door or curb depending on the pickup/delivery method selected, to retrieve the package from the vehicle.
If you do send someone a package as a surprise you’ll need to clearly instruct the driver, in the message section of the Uber app, to leave the package at the recipient’s door. The driver can always decline this request.