The below information explains how we use Real-Time ID Check in most of the world. For information specific to delivering with Uber Eats in the UK, please see the link here.
Why is a selfie required?
- Account safety: To confirm you’re the account holder in order to keep the platform secure
- Community trust: We don’t permit account sharing as it’s against our Community Guidelines
- Verification process: Occasionally, we may ask for a real-time photo of yourself before you go online. We then compare this photo with your profile photo to make sure it’s the same person. We also use selfies to help verify the type of vehicles used to perform deliveries
How to take a verification selfie
When prompted, here’s how to snap a clear selfie from within the app:
- Stay within the on-screen guidelines, showing your face and neck
- Ensure the area is well-lit; turn on lights if needed
- Hold your phone steady to avoid a blurry picture
- Have a clear background without other people
- Don’t wear items that cover your face, such as hats or scarves
Remember, the photo must be of you, not another person or a photo. Update your profile photo if your appearance changes, click here for assistance.
Understanding photo comparison
- We send your selfie to Uber and Microsoft for facial verification, comparing it with your profile photo
- If flagged, three identity specialists independently examine the photos. Two matching opinions could restrict your account access
- Your photos are kept confidential, and legal authorities can only access them with a proper legal process
If your photo fails verification
- Your account may be temporarily waitlisted for 24 hours or suspended indefinitely
- You can appeal in the app by reviewing your profile, real-time selfie, past selfies, and ID document
Reactivating your account
Appeal the deactivation by submitting an appeal in the app. The review takes into account:
- Profile and real-time photos
- Past verification selfies
- Identification documents
If they match, your account gets reactivated without affecting future checks. If the photos still differ, the account remains deactivated.
Data retention and security
- Retention period: We store photos for three years, for integrity investigations
- Data protection: Microsoft handles biometric data without keeping a copy, and we limit data access internally
Specific considerations
- Transgender support: If you’re transitioning or transgender, we’re here to help with verification. Update your profile picture in Account > Account settings
For more on data use and your rights, please review our Privacy Notice.