How it works
- When a delivery trip includes a tip, you’ll see a “guarantee” badge on the trip request
- That means the total amount you see — including the tip - is the amount you’ll receive after the delivery
- If there’s a change in the tip amount post-delivery, Uber will cover the difference. In cases where the tip increases, as always, you will keep 100% of the tip.
Here’s when you will get this
Roll out for tip guarantee on delivery trips in the US started in November. As it becomes available in your area, you’ll see it in your delivery experience - and we’ll keep you informed every step of the way with updates via email and in-app notifications.
Instances where a tip guarantee may not apply
Below are rare situations in which tips are not processed. In these cases, the tip guarantee does not apply:
- Suspicious activity detected: If our systems identify suspicious behavior on an Uber Eats order, the associated tip may be automatically rejected.
- Customer did not receive the order: When a customer reports that they did not receive their order, Uber reimburses them. As a result, no tip is collected.
- Payment failure: In rare cases where a customer’s payment method fails, Uber does not receive the tip amount.
In all of the scenarios above, you will still receive the base fare for completing the delivery.
- For more information on tip guarantee, please visit our blog post.
- For general information on how tips work please visit our FAQ page.
NOTE: Tip guarantee is only applicable on completed delivery trips placed through Uber. Deliveries placed by consumers through third-parties will not be included.