What is Uber Direct?

Uber Direct is our white-label delivery service that lets you add on-demand delivery to your own sales channels.

Receive orders directly from your app or website, or by phone, and get your goods delivered through our platform.

What are the benefits of Uber Direct?

Whether you’re a restaurant, grocery or retail store, or a platform serving merchants, Uber Direct lets you offer delivery within a native brand experience.

Build loyalty by owning your customer relationship and data. Plus, unlock potential revenue by using Uber Direct along with the Uber Eats marketplace.

Fast and reliable: Get your customers what they want when they want it. Delight them by offering on-demand delivery of goods through your app or website, or by phone.

Cost effective: No Marketplace Fee – pay for deliveries based on a fixed fee plus a distance fee. Control your margins by bearing the costs or passing them on to your customers.

Easy integration: Connect through your existing POS, OMS or other platforms; use the Uber Direct dashboard; or integrate with our API and start making delivery requests.

How do we access Uber Direct?

Choose the option that’s best for you!

Uber Direct platform partners:

  • Available through platform partners integrated with Uber Direct
  • Connect through your existing POS, OMS or other platform partner for automated order processing
  • Easy onboarding and no integration required

Uber Direct dashboard:

  • Recommended for businesses with less than 1,000 deliveries a month
  • Use the Uber Direct dashboard for manual order processing
  • Easy onboarding and no integration required

Uber Direct API:

  • Recommended for businesses with more than 1,000 deliveries a month
  • Integrate directly with the Uber Direct API for automated order processing
  • Technical integration required

How does the Uber Direct API work?

The Uber Direct API is a seamless way to automatically create delivery requests. It enables you to embed custom ordering capabilities within your own sales channels.

For more information about the API integration for Uber Direct, head over to this link.

What type of items can I deliver?

There may be items that cannot be delivered through our platform

Learn more about our delivery restrictions and guidelines:

How can customers track their deliveries?

When you submit a delivery request an SMS flow isinitiated notifying your customer of delivery status via SMS.

You can opt-out of SMS notifications as well as end-customers. If end-customer opts-out, you will not receive SMS notifications for this or any future delivery.

Is the weight limit per delivery or per item?

Learn more about our delivery restrictions and guidelines:

How far can I deliver items?

We currently support a maximum delivery radius of 10 km in serviceable locations.

When you create a store or place a delivery request, you will be notified if the location is outside Uber’s serviceable locations.

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