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You might have been charged a cancellation fee if:

On an UberPool trip:
- You canceled the ride more than 1 minute after your driver accepted it
- Your driver canceled after waiting at your pickup location for at least 2 minutes

On a non-UberPool trip:
- You canceled the ride at least 2 minutes after your driver accepted it
- Your driver canceled after waiting at your pickup location for at least 5 minutes

In some cases, your cancellation fee will be based on how far your driver has already driven. If you cancel multiple trips in a short period of time, you may no longer receive a grace period when canceling future trips.

A cancellation fee won't apply if we detect that your driver hasn't made progress to your pickup location or if your driver is 5 or more minutes late.

If you think you were incorrectly charged a cancellation fee, fill out the form below and we'll be in touch to help.
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