If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
Jestli se řídíš doporučeními nahoře, ale pořád máš pocit, že jsme ti naúčtovali jízdu někoho jiného, dole uveď podrobnosti. Rádi ti pomůžeme:
Poznámka: Abychom se ujistili o oprávněnosti nároků, kontrolujeme každou zprávu.