If you see an Uber charge on your credit card or bank account that you don’t recognize, please go through these steps before contacting support:
1. Is it a pending transaction? This may be an authorization hold.
Authorization holds apply only to those paying with a credit or debit card to better protect against fraud that may result from unauthorised card usage. These are not payment charges. Authorization holds are temporary and the pending line transaction on your bank statement will disappear after 3-10 days. It may sometimes take longer than that depending on your bank’s processing times or policy.
Sometimes, an authorization hold doesn’t get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice.
If you’d like more information on the authorization hold you’re seeing on your statement, please contact your bank. They’ll be able to confirm that the money hasn’t left your account. They’ll also be able to give you more information about their authorization hold process and a clearer timeframe of when the line item will disappear from your statement.
2. Could a friend or family member have used your payment information?
Unrecognised charges can often be tied back to a friend, co-worker, or family member who may be using your payment information on a linked account. Please check with your family and friends, as this may help to clarify the charge.
3. Is it tied to a trip or order on your account? Check your trip/order history
Check your trip or order history to locate the charge. It may be an updated fare, cancellation fee or a tip that you’ve added. For more information and details about a charge on one of your trips, please visit the page below: Clarify my order total
4. Is it an Uber One subscription charge?
If you’re subscribed to Uber One, the charge on your payment method may be the monthly €5.99 or the yearly €59.99 subscription payment.
If you are still unable to recognise an Uber charge, please share some info using the form below.
Please only submit this form once. If you have more than one unknown charge, let us know in the comments section.
We will work to get back to you as soon as possible.