Jeg kan ikke anmode om en tur

There are a few reasons that can prevent you from requesting a trip, such as:

• You have an outstanding payment from a previous trip;

• There are no drivers available in your region at the moment you’re requesting the trip. In that case, you can wait for the estimated time to find a driver. If there is no drivers available after this time, you will receive a notification in your app;

• The phone number or email registered in your account has not yet been confirmed;

• Uber is not available in your location;

• You are trying to request a trip in cash, but your CPF number has not yet been registered in the Uber account;

• Incorrect birthdate;

• Incorrect CPF number;

• Issue with the device.

Please visit the following links if you need help with any of these issues:

How to clear an outstanding payment

I have a different payment issue

I can’t register my CPF

See where Uber is available

Update personal information

I want to reactivate my account

If the above options do not match your problem, please reach us below.