Opkræves jeg betaling for at annullere en tur?

You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you’re matched with your driver.

Cancellation fees pay drivers for the time and effort they spend getting to your location.

Ride requests should only be made when you’re ready to ride and near the pickup location. This helps ensure smooth pickups for riders and drivers.

CANCELING TRIPS (EXCLUDING SHARED TRIPS)

You may be charged a cancellation fee if:

• You cancel after a driver accepts the trip. The grace period during which no cancellation will apply depends on your location
• Your driver cancels after waiting at your pickup location. The grace period during which no cancellation will apply depends on your location

SHARE CANCELLATION FEES

You may be charged a cancellation fee if:

• You cancel after your driver accepts the trip. The grace period during which no cancellation will apply depends on your location
• Your driver cancels after waiting at the pickup location. The grace period during which no cancellation will apply depends on your location

WAIVED CANCELLATION FEES

You may not be charged a cancellation fee if:

• Your driver is unusually delayed for pickup

If you believe you were charged a cancellation fee in error, let us know in the “Review my cancellation fee” form. This might happen if your driver canceled instead of ended the trip, or if they cancelled because they were too far away from your pickup location.

Du kan til enhver tid annullere en tur i Uber-appen, men du opkræves muligvis et annulleringsgebyr, hvis du annullerer, efter du er blevet matchet med en chauffør.

Annulleringsgebyrer betales til chaufførerne for den tid og energi, de har brugt på at køre hen til din placering.

Du bør først sende en turanmodning, når du er klar til at køre og befinder dig i nærheden af afhentningsstedet. Dette er med til at sikre bedre afhentninger for både passagerer og chauffører.

Canceling non-Shared Rides

You may be charged a cancellation fee if:

• You cancel after a driver accepts the trip. The specific amount of time depends on your location.
• Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Cancellation fees for Shared Rides

You may be charged a cancellation fee if:

• You cancel after your driver accepts the trip. The specific amount of time depends on your location.
• Your driver cancels after waiting at the pickup location. The specific amount of time depends on your location.

Waived cancellation fees

You may not be charged a cancellation fee if:

• Your driver took longer than expected to arrive

If you believe you were charged a cancellation fee in error, let us know in the Review my cancellation fee form. This might happen if your driver canceled instead of ended the trip, or if they canceled because they were too far away from your pickup location.

We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.

The wait time fee grace period and the commencement of the no-show window start at the time of a driver’s arrival at a pick-up location. A driver’s arrival time is based on technology that uses GPS coordinates, which does not always perfectly correspond to real world coordinates.