You may be charged a cancellation fee if you cancel a trip after you're matched with a driver. These fees pay driver-partners for the time and effort they spend getting to your location.
Drivers are also able to cancel a ride request if they've waited a certain amount of time at the pickup location. You may be charged a cancellation fee in this case to reimburse your driver for their time.
You can learn more about the cancellation policy in your area in this article:
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CHECK FOR A CANCELLATION FEE CHARGE
1. Tap the menu icon, then tap "Your Trips"
2. Under "Past" trips, tap the canceled trip
3. Tap "Receipt"
-If you were charged a cancellation fee, it will show on your receipt
-If you were not charged a cancellation fee, the trip fare will show as 0
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HAVE A DIFFERENT ISSUE WITH A CANCELLATION FEE?
Share the details in the box on this page. If you have an issue with a different trip, go back to your trip history and select that trip to get the fastest response.