You might have been charged a cancellation fee if:
On an UberPool trip:
- You canceled the ride more than 1 minute after your driver accepted it
- Your driver canceled after waiting at your pickup location for at least 2 minutes
On a non-UberPool trip:
- You canceled the ride at least 2 minutes after your driver accepted it
- Your driver canceled after waiting at your pickup location for at least 5 minutes
In some cases, your cancellation fee will be based on how far your driver has already driven. If you cancel multiple trips in a short period of time, you may no longer receive a grace period when canceling future trips.
A cancellation fee won't apply if we detect that your driver hasn't made progress to your pickup location or if your driver is 5 or more minutes late.
If you think you were incorrectly charged a cancellation fee, fill out the form below and we'll be in touch to help.