If you received a text message that you have a ride with Uber on the way, someone may have scheduled a ride for you. Follow the instructions in the text message to view your pickup details.
You can have three types of trips requested for you:
When an Uber for Business organization requests a ride for you, you’ll receive either:
Public transit organizations can book a shuttle, UberX, or Uber Pool for you. The Uber app provides real-time transit information.
Transit information, prices, routes, and schedules are provided by a third party, and Uber cannot guarantee their accuracy.
A friend or family member can request a ride for you even if you are in a different location.
If you don’t have an Uber account, you’ll receive a message with instructions for your trip along with your driver and vehicle information.
If you have an Uber account, you’ll receive an app notification with:
For more information on how to request a ride for someone else, see this article.
If you need to cancel or edit your trip, please contact the person who requested your ride.
When drivers sign up to use the Uber platform they agree to a set of Community Guidelines, which prohibit unprofessional behavior, inappropriate physical contact, or verbal aggression.
Drivers also agree to operate vehicles safely at all times. If you experienced anything during your trip that made you feel unsafe, please select an issue below to let us know.
If you require immediate police or medical attention, or if you believe your driver is under the influence, please call 911. Once all parties are out of harm’s way and the necessary authorities have been contacted, please click this link to speak with an Uber representative.
Please note that this line is strictly for users who require safety-related assistance.