Drivers who partner with Uber agree to maintain a high standard of professional service that includes being respectful and polite. If that was not your experience, please share the details with us on this page.
You can help us improve trip safety and quality by providing a rating for your driver. If you haven't rated your driver yet, select the trip from the "Trips" section of the menu in your Uber app to provide a rating.
If you believe you were unfairly charged a cancellation fee, go back in your trip history and select the trip in question. Under the trip select "Review my cancellation fee" and we'll look in to it.