Restaurants and delivery partners do their best to deliver food within the estimated delivery time, but external factors can cause delays. For example, if the restaurant is busier than normal, you placed a large order, or your delivery partner is in heavy traffic or bad weather conditions.
HAS A DELIVERY PARTNER PICKED UP YOUR ORDER?
YES
Check your delivery partner's ETA in the app or call them directly for details. The article below provides steps on how to contact your delivery partner:
NO
Please bear with us. We're working hard to get your order to you as quickly as possible. Feel free to contact the restaurant to check in on your order.
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For issues with your order once it arrives, please return to the "Select an Issue" section of the help menu, then tap "Issue with a delivered or past order."