We review exceptionally high fares to ensure security and accuracy.
We check the fare details. This might extend the usual time it takes to clear the fare for payment.
Once the fare passes our review, it’s cleared for payment. Payments are processed according to the normal payout schedule.
Sometimes, trips may take more time to appear on your payment statement due to an internal issue with the app or when you’ve completed a batched trip.
If a payment statement doesn’t include the trip fare: