Acceptance rates:
- Your acceptance rate is the number of trips you’ve accepted out of the last 100 exclusive requests sent directly to you (excludes Trip Radar requests)
- If you’ve received fewer than 100 exclusive requests sent directly to you since December 2021, your acceptance rate is calculated based on the total number of exclusive requests you’ve received in that time
- If you’ve received fewer than 10 exclusive requests sent directly to you since December 2021, your acceptance rate won’t be calculated until you’ve received at least 10 exclusive requests sent directly to you
- Trip requests that expire / time out are also counted as rejections
Cancellation rates:
- Your cancellation rate is the number of trip requests that you’ve canceled out of your last 100 accepted trips, including any matched trip radar requests
- If you’ve had fewer than 100 accepted requests since December 2021, your cancellation rate will be calculated based on the total number of requests you’ve accepted in that time
- If you’ve had fewer than 10 accepted requests in since December 2021, your cancellation rate won’t be calculated until you’ve accepted at least 10 requests
We know there can be circumstances that prevent you from completing every trip and that’s ok, but maintaining a low cancellation rate prevents deterioration in reliability, poor rider experiences, and negative impact on other drivers.
When a rider cancels a trip, it doesn’t affect your acceptance rate or your cancellation rate.
Note that acceptance rates and cancellation rates are not considered for promotional purposes in California.
Is my last 100 “trips” based on all requests offered to me on the Uber app?
Yes, the app considers activity from all of your trips (including both rides and deliveries) when it calculates your cancellation rate. The app considers all exclusive requests offered directly to you (both rides and deliveries) when it calculates your acceptance rate; it does not include trip radar in acceptance rate calculations.
Where can I see my acceptance rate and cancellation rate?
You can view your acceptance rate and cancellation rate in the app by following the steps below:
- Tap your Profile Photo in the upper right hand corner of the Driver App
- Next, locate your Profile Photo near the top of the app and tap it again
- You’ll now see your Driver Rating, Acceptance rate, and Cancellation rate, in that order
- Tap the number in the middle to view a detailed breakdown of your Acceptance Rate
- Alternatively, you can tap the number on the far right to view a detailed breakdown of your cancellation rate
How can I improve my acceptance rate and cancellation rate?
To improve your rates, you need to replace older trips that hurt your ratings with new trips that help your ratings.
Here’s an example where completing a trip improves your cancellation rate:
- Let’s say that 100 trips ago, you canceled a trip.
- Now, a new trip request comes in.
- If you accept and complete that trip request, your cancellation rate will go down.
- This is because the old trip that you canceled is no longer part of the calculation, and you’ve replaced it with a new request that you completed.
Here’s an example where completing a trip does not improve your cancellation rate:
- Let’s say that 100 trips ago, you accepted and completed a trip request.
- A new trip request comes in, and you complete the trip.
- In this case, your cancellation rate won’t change.
- This is because you’ve replaced an old request that you completed with a new request that you completed. Your total number of cancellations has stayed the same.
To improve your cancellation rate, you need to replace an old canceled request with a new completed request. To improve your acceptance rate, you need to replace an old rejected request with a new accepted request.
How can I learn more about acceptance rates and cancellation rates?
Visit the article below for more information about how acceptance rates and cancellation rates are calculated.
Understanding acceptance and cancellation rates