- I gave the wrong order to the customer
It may happen that you accidentally give the wrong order to the customer, especially when you have multiple orders to complete. To avoid this, please check the order number before picking up or delivering orders. If a customer contacts you through the app because of this issue, guide them to use the Help section in the app to ask for assistance.
- Spilled drink/food
We always encourage delivery partners to check the order at the restaurant before leaving to ensure the order is properly secured. We understand that in some cases, the order is already sealed and cannot be checked.
If a customer refuses an order, please cancel the order. The customer will not pay for the order in this case.
If you have already delivered the order, don’t worry: the customer can always reach out to us in-app and we will provide them with assistance.
- Accidentally ended trip
If you accidentally ended the trip by mistake, please reach out to our Uber Eats support team through the live chat channel.