Our system is designed for the safety and enjoyment of everyone using Uber. Both riders and drivers can rate each other after a trip.
- Riders can give a star rating from 1 to 5 and can highlight common issues via feedback options.
- 5 stars: The ride went without issues.
- 4 stars or less: Riders are asked to suggest improvements.
- Riders are prompted to rate their most recent trip before they can book another.
- Canceled trips cannot be rated by riders.
How to check your current rating
- Tap the menu icon (three horizontal lines) in the top left corner.
- Tap on your profile photo and your rating is displayed under your name.
Understanding ratings and feedbacks
Rider feedback is anonymous. We don’t share details about why a rider gave a rating for specific trips to maintain confidentiality. This promotes honest feedback without bias and fairness for both drivers and riders.
Your overall star rating
Your overall star rating reflects the average of the last 500 ratings you’ve received from riders. As a new driver, you’ll start with a perfect 5 stars, but your rating may fluctuate until you’ve collected 100 or more ratings. See below for how this is determined:
- Ratings below 5 stars that cite issues outside of your control don’t count toward your overall rating.
- We auto-remove such ratings; no need to request removal individually.
- Having completed at least 500 trips means individual ratings cause less fluctuation in your overall star rating.
- Ratings that are automatically removed.
- Ratings below 5 stars that cite issues outside of your control don’t count against you. We auto-remove such ratings; no need to request removal individually.
- Some issues that get automatically removed from your rating calculation include:
- App outages
- GPS errors
- Unexpected heavy traffic
- Incorrect or poor app navigation
- Mechanical issues
- Wrong pin location
- Bad co-rider behavior
- False rider reports
Why ratings matter
Consistently low ratings may lead to account deactivation for any user, including riders and drivers. However, Uber will provide advance notice if your rating is approaching the threshold.
For some premium rides products, there is a fixed minimum rating to access the option. For non-premium rides, the minimum rating will depend on which city you drive in. This reflects the fact that different communities can have different norms when it comes to ratings.