Uber Direct is a way for Uber to offer integration technology so you can connect to delivery people using the Uber Eats platform.
You can use the Uber Direct API to deliver most items that can be carried by an average person. Please review our API Terms and Community Guidelines for more information on what can and can not be delivered on our platform.
Please contact support by calling +1 866-987-3750 or emailing uberdirect@uber.com
Please contact support by calling +1 866-987-3750 if you do not have access to the delivery person’s phone number.
Here are a few tips we’ve picked up to best support your in-store staff and the delivery driver during pickup:
Make sure to give yourself enough prep time so that items are ready to be picked up when the delivery driver arrives. Delays at pickup are much more likely to result in a late delivery.
This helps to reduce disruption to your in-store business and to ensure Postmates can be in-and-out in a flash.
The unique order ID you provide us will be available and visible to delivery drivers at pickup within their driver app.
This helps delivery drivers be sure they’re handing off the complete and correct order to your customer.
Is there a gate code needed to enter the customer’s apartment complex? Is your pick-up area out of the way? Help your delivery driver out by including these details upfront! Keep in mind that pick-up and drop-off note fields each allow a maximum of 280 characters.
You are charged only when you place a delivery order and are billed daily. You can see your statements in your account.
Uber Direct only accepts credit cards at this time.
Go to the ‘Billing’ section of your account. You can see all of your billing documents available for download.
For credit card billing support, please email direct-billing-support@uber.com. Please note again, this is only for credit card billing support.