In some locations, a per-minute wait time fee will begin a few minutes after your driver arrives at your location. We'll notify you that the charge has started, and it will continue until your driver begins the trip.
If your trip is cancelled and you are charged a cancellation fee, you will not be charged for wait time. Additionally, this fee may not apply to airports or certain other venues. It does not apply to certain trip types, such as uberPOOL.
If you feel you were unfairly charged a wait time fee, please let us know by selecting the appropriate toggles below
If someone else took the trip you requested but you were charged for the trip, please click the link below.