Uber One FAQ

What is Uber One?

Uber One is a paid membership subscription that offers “Monthly Plan” and “Annual Plan”. For a fixed subscription fee, you get savings on rides showing the Uber One icon, and plus other member benefits.

Monthly membership costs HK$88 and an annual membership costs HK$888. Uber One renews automatically every month on or around your billing day, you can go to the Uber One section and tap “Manage Membership” to check the current membership expiry date or unsubscribe it in the “Uber One” section in the app. To avoid incurring the charge for the next billing cycle, you can cancel your membership subscription in the app 48 hours before your billing day or contact support if you cancel within 48 hours before your billing day. Your billing day for each month is determined based on the day on which you have first purchased/subscribed to Uber One.

What benefits does Uber One offer?

10% Uber One credits back: Enjoy 10% rewards in Uber One credits after completion of each eligible ride*. Uber One credits will expire 60 days after being added to your wallet.

• Current ride options for eligible trips include UberX, UberXL, UberXXL, Comfort, Assist, Uber Pet and Black.

Top-rated driver: priority access to top-rated drivers (if available ). Due to traffic and other circumstances, Uber One cannot guarantee that you will be paired with a top-rated driver on every trip.

Exclusive offers: Access to occasional member-only promos and experiences. Exclusive offers are occasional, subject to availability, and may vary between members.

Uber One’s first member-exclusive offer: 10% rewards in Uber One Credits on all Uber Taxi trips, offer valid until further notice.

How much Uber One credits will I receive?

The Uber One credits earned on each eligible ride are calculated based on the net trip fare paid by you, less any promotions (but excluding Uber Cash) and Uber One credits applied.

For instance, we would take the subtotal of your total trip fare (after deducting any promotions and Uber One credits excluding Uber Cash), fare adjustments, booking fee, reservation fee and wait time fee (if applicable), while excluding tolls, tips, taxes, and other fees and surcharges as the base in calculating the 10%. If you have applied previous Uber One credits to pay the final fare, you will not earn additional Uber One credits on that portion of the final fare.

Your balance breakdown and transaction history with Uber One credits can be found in the Wallet section of your app.

Notes:

• Membership is non-transferable and can only be used by the account holder.
• Benefits are only available in the country where the membership was subscribed.
• Uber does not represent or purport to act on behalf of driver partners, and the application of member benefit does not impact the total earning of driver partners who decide to accept a trip through the app. Actual savings will be reflected and applied upon trip completion on your receipt or email.