Women Preferences FAQ

How will it work?

We’re adding new options to the app to help women riders and drivers match with each other.

• Riders can choose Women Drivers when requesting or reserving a trip or set a preference to increase their chances of getting matched with a woman driver when requesting an UberX or Uber Electric trip.
• Drivers can toggle on Women Rider Preference in their app settings and increase their chances of matching with women riders. They can toggle this option on or off whenever they want.

Who can use these new options?

These new preferences were designed for women riders and drivers. For riders, we’ll use technology to try to determine their gender based on their first name. For drivers, we’ll use the gender information on their government-issued identification.

If a rider’s or driver’s gender in the Uber app is incorrect, they can update it:

• Riders can update it by going to Account, then Settings, then selecting their name at the top and updating the Personal info section.
• Drivers can update their gender in the settings of Uber’s Driver app by going to Menu > Settings > Manage Uber account > Personal Info > Gender.

Does this guarantee that women riders and drivers will be matched with another woman?

While we’ll do our best to match riders and drivers based on their preference when these options are selected, we can’t guarantee a match every time. Because there are fewer women drivers on the platform than men drivers, availability may be limited and can vary by time and location.

Where are these features available?

In the US, we’re currently piloting Women Preferences for riders and drivers in select cities, starting with Detroit, Los Angeles, and San Francisco. Women Rider Preference for drivers is already live in 40 countries, and we’re testing the suite of rider-focused Women Preferences in a handful of countries around the world.

Can riders and drivers change their preference at any time?

Yes, riders and drivers can turn their preference on or off at any time, as many times as they’d like. If they’re not getting trip options that meet their needs, they can update their preference at any point to explore different options.

What does this mean for men riders and drivers?

Their Uber experience won’t change; men riders will still be able to request trips and be matched with both men and women, and men drivers will continue to be able to accept any trip they’d like that they get offered.

Can transgender and non-binary riders and drivers use Women Preferences?

This feature is available only to riders and drivers whose gender is set to Woman in the Uber app or the Driver app.

Will this increase wait times for riders?

Riders using Women Preferences may experience longer wait times if women drivers are unavailable or farther away. If so, the rider can choose to wait, reserve a ride with a woman driver for a later time, or choose a ride with any available driver that may not match their preference.

Can women riders bring guests with them?

Yes, women riders can bring guests with them when requesting a trip with a woman driver. We ask that the woman rider requesting the trip always be in the vehicle with their guest riders. However, if a woman rider chooses Women Drivers when requesting a trip and brings a man rider, the woman driver can cancel the trip.

Will there be a difference in the price for Women Drivers trips?

While we aim to keep Women Drivers trips priced comparably to similar trips, all Uber trip prices are influenced by a variety of factors—including time, distance, driver availability, and demand. If a woman driver is farther from the pickup location than a man driver, or demand is higher than usual, the price of the trip may vary.