Merchants and delivery people do their best to fulfill every order on time. However, external factors like heavy traffic, bad weather conditions, and busy/peak times can cause delays.
For orders arriving 20+ minutes past the estimated delivery time range, we may provide a refund or issue Uber credits (depending on the delay) when you contact our Support team.
If you have concerns about the status of your order, please reach out to us for support. Please be sure to contact us within 48 hours in order for us to provide the best possible support experience. After this timeframe, we may be unable to provide a refund or other resolution.
Note: If you were charged for an order you didn’t receive, visit this article below:
If you have concerns with an order where the arrival time was over the Estimated Time of Delivery, let us know below.