Background and VEVO checks

What if I processed my own background check or VEVO check?

Ensure that the checks are done through National Crime Check (NCC) and request for them to forward your check to us.

How long will it take to process my background check?

Background checks (BGC) usually take 14 days to process.

What if I already received my BGC from NCC but it is not yet uploaded to my account?

Eats: If you have already received your BGC, please send us a PDF copy and we’ll upload it to your account. Ensure that verification codes are visible on the document.

Once we receive your BGC, a specialised team will review it and will take 2 hours.

Rides: If you have already applied for your BGC from NCC, please note that BGCs can take up to 14 business days to process.

If there are any issues with your sign up, please contact NCC. Their details are as follows:

• Phone: 1800 080 095
• Email: support@nationalcrimecheck.com.au

To make the process quicker, please include your name, date of birth, and email address in your message to NCC.

What if I have edits or changes to make on my background check or VEVO document?

Please contact NCC and check if they can amend your check.

How can I contact NCC?

For any concerns on your check, you can reach out to NCC via email at support@nationalcrimecheck.com.au or phone at 1800 080 095.