IMPORTANT: We can only review and adjust fares reported within 10 days of the trip date. Submissions received after this period may be automatically closed
Your fare for trips is calculated based on the upfront price you and the customerthe customer and you agreed to or the time and distance travelled. In some cases, the upfront price will change if the time and distance travelled are substantially different.
After you pick up the rider, if the ride takes at least 5 minutes longer than the original estimate, your fare will automatically increase. For more details on the delayed ride guarantee, visit this page.
For more information visit the link below.
If the issue is with a missing promotion or guarantee, visit one of the links below.
My promotion or guarantee was wrong
My Quest Promotion is missing or incorrect
To have your fare reviewed in line with the conditions mentioned, please indicate this below.
In the Share Details field, please include the following information