When a ride request or current trip is canceled, you may be paid a cancellation fee. Cancellation fees are noted in your weekly earnings statement. Please note that cancellation fees are subject to a service fee.
Cancellation fees may be charged to riders for the following scenarios:
We may charge a cancellation fee for the above scenarios unless:
For Shared Rides, we charge a cancellation fee if you cancel your trip 2 minutes after it’s been accepted by the driver.
If you cancel a trip after it has already begun, no cancellation fee will be applied. Depending on where you cancel during the trip, the amount you pay will either be a minimum fare, the upfront fare or the fare based on actual time and distance from the pickup to where the trip ended.
If a driver cancels a trip after they’ve been waiting at the rider’s pickup location for a specific amount of time, a cancellation fee will apply. These wait times vary depending on which Uber product you have requested:
If you believe you were charged a cancellation fee in error, let us know here.