WHAT ARE UPFRONT FARES?
An upfront fare is an exact price, not an estimated range. The most important thing to know is that instead of an estimated price range, an upfront fare provides an exact price to the rider before they request a trip.
This is the amount the rider will pay and the driver-partner will receive (minus Uber's service fee (Rides driver-partners only) and any charges).
DO UPFRONT FARES ACCOUNT FOR TRAFFIC?
Upfront fares and navigation take traffic and other incidents into account, using traffic patterns and real-time data where possible. If the trip takes much longer than estimated due to traffic or other factors, your fare will be calculated based on the actual time and distance travelled, as well as the tolls incurred. This will happen automatically and the rider will be notified of the adjustment.
DO UPFRONT FARES INCLUDE SURGE?
Yes, the upfront fare also takes into account dynamic pricing (known as surge) when demand is high.
WHAT IF A RIDER WANTS TO MAKE MULTIPLE STOPS OR CHANGE THEIR DESTINATION DURING THE TRIP?
If a rider wants to make multiple stops, or change their destination during the trip, they can do so directly in their rider app. Encouraging riders to do this will ensure that the upfront fare is adjusted to account for these scenarios.