Uber Freight is committed to providing our customers with real-time tracking on all of their loads. If your carrier’s metric doesn’t meet our minimum tracking requirement, your account may be at risk of suspension or deactivation. Your tracking metric is based on the last 10 loads your carrier has hauled.
The following requirement must be met and maintained for an Excellent score:
If your tracking doesn’t meet the following requirement, your account may be at risk of suspension or deactivation:
This is the percentage of required tracking updates sent from an automated source (e.g. ELD, Uber Freight app) over your last 10 loads. We require carriers to send the following statuses from automated sources:
Check out our tracking support page for more info.
If you have any support questions we’re here to help: call us at 844-822-8237 or email us at freight-carrier@uber.com