Reliability, tracking, and volume have a set of score requirements that are unique to each category. Learn more about each category by selecting one of the following options.
Your account status is based on the lowest score received in the 3 performance categories. This means your carrier must achieve an Excellent score in all 3 categories to be one of our top carriers. Your carrier must meet our minimum requirements in the tracking and reliability categories in order to remain in good standing on the Uber Freight platform. If your reliability or tracking score doesn’t meet our minimum requirements, your account may be at risk of suspension or deactivation.
If you’re in a fleet and aren’t able to see your carrier’s scores, your dispatcher will need to turn the permission on in the Fleet Members page in the Carrier tab.
You can generate a performance report directly from the scorecard in the app or web portal. We’ll email you a breakdown of your carrier’s scores. It includes how you’re doing in all 3 performance categories as well as the loads impacting your reliability and tracking scores.
If you see a load in the reliability section that you believe has been incorrectly marked, you can click the report as incorrect button next to the load and our team will review.
If your carrier fails to meet the minimum requirement for the tracking or reliability scores, you’ll see on your scorecard that your carrier’s scores are too low and that your carrier will need to improve its performance. We’ll reset the relevant score, so your past performance will not affect your carrier’s scores. You’ll have a limited number of subsequent loads to achieve our minimum requirements for tracking and reliability. For reliability (pickup, dropoff, and cancellation), you will have 20 loads to improve your performance. For tracking, you’ll have 5 loads to improve your performance.
Your carrier will have up to 2 warnings before being permanently deactivated. If your carrier is unable to achieve our minimum requirements, then the following will occur:
If you have any support questions we’re here to help: call us at 844-822-8237 or email us at freight-carrier@uber.com