You can contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237. The Uber Freight Support team is available 24 hours a day, 7 days a week.
Note: You can also enable Track lane prices on the Create Shipment page to receive an email when prices change, and to find the best times to book. Navigate to Price Tracking Settings under Settings to select the lanes you wish to receive email notifications about.
Uber Freight’s teams are set up to provide the best service possible for scheduling and individual load needs. Your inquiry may be escalated to different members of our teams who can best handle your request. The Support teams work closely together as we strive to provide proactive customer service and improve wait times.
To contact customer service, please reach us by email at shipper-support@uber.com or by phone at 877-289-8237.
Note: Sharing tracking updates with warehouses is not available for Canada.
Email shipper-support@uber.com or call us at 877-289-8237 with the name and email address of the new user.
On the shipper platform login, click on Forgot Password and follow the instructions, or go directly to t.uber.com/shipperpassword to reset your password.
If you need further assistance, please reach us by email at shipper-support@uber.com or by phone at 877-289-8237.
A load can be canceled without penalty if it is more than 24 hours from pickup. If a load is canceled within 24 hours of pickup and a carrier has been assigned, a TONU will be charged to the shipper.
To check if your load has a carrier assigned, visit the Dashboard page on the shipper platform.
Note: TONU means “truck order not used.” This is a fee charged to the shipper when a load is canceled or not used while a driver is on the way to or at the pickup location.
For more information on TONU rates, view Uber Freight’s accessorial policy.
If you do not see the Create LTL shipment option in the Create Shipment tab, please reach out to ltl-uf@uber.com.
Note: The option to cancel a shipment through the shipper platform is only available until the load is picked up by the carrier. To cancel a load, all load information must be completed and the load must be in “Available” status. Otherwise, the “cancel” option will not be available. If you’re unable to cancel your load on the shipper platform, please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237.
Please email ltl-uf@uber.com for assistance.
If you’re no longer able to edit your existing shipment in the shipper platform, please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237.
Please email ltl-uf@uber.com for assistance.
The majority of our shipments have GPS tracking or information logged by Uber Freight’s tracking team. However, sometimes we’re unable to provide tracking on certain shipments. In such situations, please email shipper-support@uber.com for assistance.
The dates highlighted in blue on the quotation page indicate which days are the cheapest to ship. Darker shades of blue indicate better pricing.
The shipper platform allows you to lock in a rate on a lane.
Send an email to AR-Freight@uber.com. Someone will reach out to you within 2 to 3 business days.
For more information about shipper platform, check out these pages: Shipper platform invoice and payment information, Shipper platform FAQ, and Shipper platform coverage and claims.
Yes. On the Create LTL shipment page, you can add multiple items to a single shipment by hitting the Create new item button.
If liftgate is required, make sure to select it in addition to residential delivery.
Our platform will automatically save addresses you’ve used over time when creating shipments.
You can search for past shipments using either the Customer Reference Number or UF Number.
Please add each commodity onto the pallet with the weight, dimensions, and class of each item on the pallet if possible. Otherwise, you can always pick the highest class.