Issue with one or more items in my order

If you experienced an issue with one or more items in your order, we are here to help. We understand that different things can happen while shopping, such as:

• Missing or wrong items: You were charged for an item that wasn't delivered, received the wrong item/brand, got the incorrect quantity/weight or were unhappy with a replacement made by the shop.
• Damaged items: The product or its packaging is physically broken, dented, crushed, leaking or melted/defrosted.
• Quality or spoilage issues: The item doesn't work, is missing parts, doesn't look fresh or is spoiled/stale (e.g. mouldy, smells off).
• Expired items: The item is past its expiry date or is too close to your purchase date to be used in time.
• Returns/exchanges: You ordered an item by mistake or no longer need it (Retail items only).

Which of the following best describes the problem? Select all that apply:

To help us review this quickly, please upload a photo of the issue (if applicable). Make sure the photos show the issue when possible or take a photo of the full order to help us investigate faster.

• For missing items: you can upload a photo of the package you received instead.
• For wrong items: Include a clear photo of the barcode or label of the item you received.
• For damaged or spoiled items: Provide a clear photo of the damage or defect alongside the packaging.
• For expired items: Take a close-up photo of the printed expiration or "best-before" date.