Why was my payment declined?

If you see any of the error messages below in your app, you won’t be able to request a trip until you update your payment method:

• “Request failed: Card declined.”
• “Your payment method is invalid. Please update your billing settings.”
• “There was an error processing your request.”

Update or add a new payment method in the “Wallet” section of the app menu if your payment method was declined for one of the reasons below:

• Payment method information is incorrect
• Payment method has expired
• Insufficient funds in the account

You may need to contact your bank in the following situations:

• You’re traveling abroad and haven’t authorized international transactions
• The bank rejected the charge from Uber based on fraud
• You’ve exceeded the withdrawal limit on your account
• You’ve reported your card as lost or stolen

If you’re still facing issues and need assistance, please connect with us below.