How to clear a pending amount

If you’ve already attempted to do this in your app and are still unable to clear the outstanding balance, please follow the link below.

If you’re seeing an outstanding balance on your account, it could be because a transaction from your payment method was unsuccessful. This can happen when a payment method has insufficient funds or a technical issue caused a transaction to fail.

When an unsuccessful transaction occurs, you may be unable to request, schedule a ride or tip your driver.

You can clear this outstanding amount directly from the Uber app. Before requesting your next ride, the app will give you a prompt to choose a payment method for the charge and pay the balance. If your payment method is declined, you’ll need to update it or select a different one.