We're here to help

How to clear an outstanding amount

If you're seeing an outstanding balance on your account, it could be because a transaction from your payment method was unsuccessful. This can happen when a payment method has insufficient funds or a technical issue caused a transaction to fail.

When an unsuccessful transaction occurs, you may be unable to request, schedule a ride or tip your driver.

You can clear this outstanding amount directly from the Uber app. Before requesting your next ride, the app will give you a prompt to choose a payment method for the charge and pay the balance. If your payment method is declined, you'll need to update it or select a different one.
If you've already attempted to do this in your app and are still unable to clear the outstanding balance, please follow the link below.