If you’re having issues applying a voucher from a business to your trip, double check that you’ve done the following:

• Claimed the voucher. Open the link in the email you received to redeem your voucher and add it to your account.
• Requested a qualifying ride. Check the details of the voucher through the original “Accept voucher” link.
• Used your personal ride profile. Unless you joined your company business account and your company sent you a voucher (contact your administrator for questions), vouchers don’t work on a business profile.
• Have the latest version of the app. Update your app or uninstall then reinstall it from the App Store or Google Play Store. If your app is updated, try force stopping and restarting the app.
• Added a personal payment method to your account. Even if your voucher will fully cover your ride/order, a personal payment method is required. Add this to your account before calling your ride or placing your order.

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