If your package hasn’t been delivered yet, you can call or message the driver in the app.
Drivers are free to cancel your request for any reason, including, for example, if your package was too heavy, too large for their vehicle, not packaged securely, or contained a prohibited item.
If the person receiving the package wasn’t available, the driver may try to contact you in the app to resolve the issue or coordinate a return. You’ll be responsible for costs associated with returning the package to you if necessary.
If your package was damaged during delivery and you would like to seek a refund of the delivery cost, you must submit a photo and description of the damage within three business days following the delivery date. Uber does not maintain insurance for packages.