Alcohol and Tobacco Delivery FAQs

What to do: If the recipient is not at least 21 years old, do not deliver alcohol or tobacco.
How to communicate: Politely explain that laws prevent the delivery of these items to underage individuals.

What to do: If the recipient seems intoxicated, do not complete the delivery of alcohol or tobacco.
In the app: Note the situation as the recipient appearing intoxicated.
How to communicate: Inform the recipient calmly that laws prevent delivery under these circumstances.

In the app: Mark the reason for non-delivery.
Next steps: The app will guide you to return the items to the originating store or restaurant.
Payment: You’ll be paid for the item return.

Immediate action: Leave the area quickly and find a safe place.
Get help: If needed, call the police. Contact Uber Support through the app for non-emergency assistance.

During delivery: If items break en route to the customer:
In the app: End the trip as ‘Item Damaged.’
Next steps: Contact the store or restaurant about the breakage and return the order.
Charges: You won’t be held responsible for the damage.
Payment: You get paid for the full trip, including the return.
At drop-off: If items are found broken upon arrival:
To the customer: Let them know they won’t be charged and can reorder.
In the app: End the trip as ‘Item Damaged’ and follow the return process.

Purpose: There are limits to ensure a deliverable weight for alcohol and tobacco orders.

Policy: Confirm the identity of the intended recipient listed in the app using a government-issued ID.
If not available: In the app, select ‘Unable to Deliver’ and return the items.

Ratings: Your rating won’t suffer if a delivery is incomplete due to valid reasons.
Trip Completion: Once returned, the trip is considered complete and you’ll be paid for both parts.

Payments: You earn the same for alcohol and tobacco trips as for food deliveries.
Inclusive: Payment includes both delivery and any necessary return trips.

Choice: If you decide not to deliver these items, you can opt out through support on help.uber.com or in your app.
Availability: This option is only for delivery partners who are 21 or older and have opted in.

Why: The law may require the store or restaurant to verify your age and identity.

Legal requirement: Have a copy of Uber Eats Fleet Trucking Permit for alcohol deliveries in New York when using a 4-wheel vehicle.