Depending on the type of Uber Health or Central ride you arrange, your guest may receive multiple text messages. See the type of messages for each ride option and the information they include below.

By accepting the trip, the rider agrees to Uber’s Terms of Use.

Types of text messages per ride option

Immediate (on-demand) trips will trigger the following messages:

• Scheduling confirmation
• Driver accepted and arriving
• Trip canceled (if applicable)

Scheduled trips will trigger the following messages:

• Scheduling confirmation
• Reminders at 9am the day before (unless the trip you’re scheduling will take place within an hour) and 30 minutes before the trip
• Driver accepted and arriving
• Trip canceled (if applicable)

Flexible rides will trigger the following messages:

• Booking confirmation (with a prompt to request the ride, if same day)
• Reminders with a prompt to request the ride
  • Trips booked for a future day: At 6pm the day before and 3pm the day of the trip.
  • Trips booked for that day: 2 hours after your company booked the trip
• Request confirmation
• Driver accepted and arriving
• Trip canceled (if applicable)

By default, riders will receive text messages in the language your browser is set to. If you edit the language when arranging a ride, that language will be the new default for rider texts.

Information included in each text message type

Scheduling confirmation

Sent as soon as you schedule the ride, it informs the rider:

• Your company has scheduled a ride for them. The text will display the business profile name, which you can edit from Settings.
• The date of the ride. If you scheduled a ride, it will also include the time.

The rider will also receive either:

• A text when the driver is on their way (for immediate and scheduled rides)
• Instructions on how to request the ride when they’re ready (for flexible rides)

The driver and vehicle information won’t be available when setting up the ride because the ride isn’t matched to a driver until just before the trip.

알림(열린 예약 차량 서비스 한정)

현지 시간으로 전날 오후 6시에, 그리고 해당하는 경우 당일 오후 3시에 승객에게 차량 서비스를 예약했음을 알립니다. 또한 차량 서비스가 준비되면 차량 서비스 이용 방법을 안내하고, 승객에게 운행 요청 링크가 언제 만료되는지 알려주는 메시지도 전송됩니다.

Request confirmation (flexible rides only)

Notifies the rider that their ride has been redeemed and that they’ll soon receive a text with the driver’s first name, vehicle description, license plate, and estimated arrival time.

Driver accepted

Informs the rider of the driver’s first name, vehicle information, license plate, estimated arrival time, and contact information. The text also includes a link to track the driver in real time.

Driver arriving

Notifies the rider that the driver is arriving, and lets them know how to get help if they need it.

Trip canceled

Informs the rider that their upcoming ride has been canceled, and directs them to contact your company to reschedule.