기사 계정으로 로그인 할 수 없습니다.

If you can’t sign in, try these options:

1. Verify you’re using the correct login details

Double check the email/phone number and password match the details entered when creating your account. With email, sometimes a missing period or “con” instead of “com” can cause the issue. Likewise, following the sub-options below may provide a solution to your login issues. If no options work please move on to Step 2.

1.1. Recovering your account

You can easily recover your account or update your contact details using information already tied to your profile. By selecting “Find My Account” on the login screen, you can view profiles previously accessed on your current device or use a driver’s license for lookup. If multiple accounts are found, options will be presented to complete verification through supported authentication factors. If you know your registered email or phone number but forgot your password, enter your details on the login screen and select “I forgot my password.” You will receive One-Time Password (OTP) via email or Short Message Service (SMS). Return to the login screen and If you’re asked to enter your password, select ‘More options’ and choose an option you can access. Once signed in, enter and confirm your new password.

1.2 Recovering your account’s phone number

Mobile Reclaim is a process to recover a phone number you own. To perform a Mobile Reclaim when setting up your profile, enter your phone number on the sign-in screen and verify it using the One-Time Password (OTP) sent via Short Message Service (SMS) or voice call. When the app detects the number is linked to another profile, select “I don’t own this account” (Mobile Reclaim) from the options menu. Finally, input your email address and full name to finish creating your account, which automatically transfers the phone number to your new profile.

1.3. Recovering your account’s email address

To recover or update your email address during sign-in, enter your email address on the sign-in screen or select the option to update your email. Next, enter the One-Time Password (OTP) sent to your inbox to verify ownership of the email address. Finally, complete any remaining authentication challenges [such as your password or Short Message Service (SMS) One-Time Password (OTP)] to finalize linking the verified email to your profile.

2. Contact support

If you’re still having issues, please provide the information below and we’ll be in touch.

Why can’t you sign into your account?