Integrated Inventory On Uber Eats/Postmates: Store Settings FAQs

For more help with Integrated Inventory on Uber Eats & Postmates, visit one of the following articles:

• General FAQs
• Orders, Reconciliations, and Uber Eats Promo FAQs
• Pricing Markup FAQs
• Order Management FAQs
• Account Management and Support FAQs

Note: Please consult the key below for a relevant response to your inquiry.

• Overlapping: Retailers that are listed on each of the Uber Eats, and Postmates marketplaces, but are not on Bring Your Own Courier. These retailers have Uber-issued tablets to manage Uber Eats and Postmates orders.
• Uber Eats and Postmates Only: Retailers that only have a marketplace relationship with Uber Eats and Postmates.

What are my store hours, minimum and delivery area for Uber Eats and Postmates?

(Overlapping) How do I manage my store hours?

You should continue to manage your holiday hours in Uber Eats Manager.

(Uber Eats and Postmates Only) How do I manage my store hours?

Once integrated, store operating hour changes will need to be communicated to merchants@uber.com. You will no longer be able to update your store’s regular operating hours in the Uber Eats and Postmates store management tools.

You should continue to manage your holiday hours in Uber Eats Manager.

How do I manage my Order Minimum/Delivery Fees/Delivery Area?

Your order minimum, delivery fees and delivery area will not be impacted by this integration and will not change on Uber Eats or Postmates.

Please note, Uber Eats and Postmates do not generally have order minimums for alcohol. As a result, making increases or adding a minimum order value may negatively impact your store’s volume on Uber Eats and Postmates.

(Overlapping) Does this mean my store hours on all platforms will be the same?

Yes, moving forward your store hours will be the same on the Uber Eats and Postmates platforms. This should help simplify staffing as your menus on all platforms will be available for business during the same time frames.

In some cases, Uber may have city hours instituted that will limit hours when alcohol may be ordered. This will ensure that drivers are available for delivery within the orderable hours listed on your store pages on Uber Eats and Postmates.

How do I manage special/holiday hours on Uber Eats and Postmates?

You can continue to manage special/holiday hours using Uber Eats Manager.

See Uber’s help articles for more details on updating holiday hours here.